FAQ's and Shipping
Frequently asked questions
When will my order ship?
We ship orders in most cases for pickup by USPS the following day that are placed by 5 pm, however please note our official processing time is 1-3 business days! If you have an urgent need, please contact us.
How is shipping calculated?
Continental US shipping rates are as follows:
Packages up to 1 lb - $5
Packages 1-3 lbs - $8.75
Packages 3-5 lbs - $12
Packages over 5 lbs - $15
Orders totaling over $100 always receive free shipping.
How long will it take to receive my order once shipped?
We ship USPS First Class mail, which is stated as 3 - 5 business days. Priority Mail is stated as 2 - 3 business days.
Shipping days stated by USPS are not guaranteed.
Do you ship internationally?
We are now shipping internationally to select countries via USPS First Class International as that is the best rate for the customer. International rates are calculated based on destination, size, and weight of the package. Please be aware that there may be customs fees, duties or import taxes due by the customer when receiving an order from the U.S.
Please allow two to six weeks for international shipping. Tracking is provided, but only within the U.S. Once it leaves the U.S., we cannot track it. If your box has not arrived within 60 days, please contact your postal service first. If shipped to the correct address as given by the buyer, but it is not received by you and is returned to us, we will reimburse the cost of the product, but the shipping will remain the responsibility of buyer.
Do you accept returns or exchanges?
We can no longer accept returns or exchanges as a majority of our products are meant to be used with food and we have no way to verify the handling of the item when it is out of our hands.